Important update from bObles

Dear Customer,

At bObles, play, movement and safety always come first. That’s why we’d like to share an important update with you.

If your product is crumbling
Following the acquisition of bObles in summer 2025, we have become aware that some of our EVA foam products do not meet the quality standards we expect. We have received reports from customers experiencing that their products are crumbling, which we take very seriously.

We would also like to point out that crumbling EVA foam may pose a risk to small children, as small pieces can come loose and, in the worst case, block the airways and cause a choking hazard.

We are in close dialogue with the relevant danish authorities and are working to gain a full overview and ensure that all products going forward meet the standards and quality associated with bObles.

What this means for you
If your bObles product is crumbling, we would very much like to hear from you.

We review all inquiries and will find a suitable solution, whether you purchased the product directly from us or through one of our retailers.
The replacement offer covers all products that are crumbling. It does not apply to products with expected signs of use or normal wear and tear.

How we can help you
In order to start your claim process, please fill out this form:

bObles claim form

We need the following information from you:
• Photos of the product
• Proof of purchase date (e.g. receipt or order confirmation)*
• Product colour
• Your full name, address and phone number

*You are very welcome to include a receipt or other documentation if you have it, but this is not a requirement.

Once we have received your information, we will guide you through the next steps.

Thank you for being part of bObles
We sincerely apologise for the experience some of you have had. We truly appreciate your patience as we work to find the right solutions.

If you have any questions, please don’t hesitate to contact us.

Kind regards,
Team bObles