Return and refund policy
Returning the item
When you have informed us that you are cancelling your purchase, you have 15 days to return the products to us. In other words, we accept returns within 30 days of receiving your order. You yourself must pay for returning the package, and you will be liable, if it is damaged during transport.
When returning items from a non EU country, the customer is liable to cover all expenses related to shipping including import fees and taxes.
How to Return an item
Download a return form here
- Carefully pack all the items you wish to return. Please return your items in original, unused condition in the original packaging. If your return item is not received in the original condition and packaging, we may make a deduction in your refund. Damaged return items are your responsibility and not bObles A/S’.
- Fill out the return form and include it in the parcel. Please write your full name and order number.
- Send your parcel to our warehouse address mentioned below. Please make sure to choose a business delivery option (not access point). We recommend PostNord, GLS or UPS.
We do not hold responsibility for items lost in shipping when returned, so we recommend keeping your shipping receipt and tracking number.
Send the item to:
Vestre Landevej 262 – Hal 2
Att. bObles A/S - Returns
We will only accept packages sent directly to this address which is bObles A/S’s warehouse. We do not accept returns sent to drop-off’s and collection points.
The state of the article when you return it
If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.
We recommend that you return the article in its original packaging. If the original packaging is missing, it may reduce the value of the article. In case the package is lost, and you haven’t sent it as an insured parcel the shipment will be your own responsibility.
Refund of the purchase sum
We refund payments only for items received from you. If the value of the article is reduced, we will deduct the amount you are liable for. If all items of the order are returned, we also refund delivery costs, no later than 14 days from the day when we have received your notification that you want to cancel the agreement. We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.