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FAQ

Frequently asked questions

Your order

Cancelling an order is possible as long as the order has not been processed at our warehouse. If you want to cancel an order, please send us an email with subject line “CANCEL ORDER” or contact us by phone as soon as possible.

If you wish to exchange an item to another product, please place a new order in our webshop and return the item you have already purchased.
For information about how to return an item we refer to the section below Returning the Items.

You will receive you order confirmation shortly after purchase. If you don't receive your order confirmation in your inbox, we recommend that you check your junk folder.

If you are unable to locate your order confirmation, you can contact us by email: info@bobles.dk, or call us on tel: 3315 1040.

Most common mistakes are type errors. These will be quick to fix and you will receive your order confirmation.

Please note, that it might take 1-3 business days before your order is shipped from our warehouse.

All orders are shipped with selected courier partners from our warehouse in Denmark. You will receive an e-mail with shipping information when your order is on its way.

If you wrote the wrong delivery address or there is a mistake in your delivery address, please contact bObles as quickly as possible on info@bobles.dk or on telephone: +45 3315 1040. This way we are able to inform our warehouse of changes in your shipping address.
In the event of an incorrect delivery address that has not been brought to our attention, we reserve the right to demand payment of DKK 50 from the customer, due to the extra costs from the shipping company.

Shipping and delivery

You will receive an e-mail with shipping information when your order is on its way. Delay might occur on international shipping, if the package is held at customs. bObles A/S is not responsible for any shipping delays once an order is in transit with a courier company.

Depending on the country, the shipping rates vary. Please see country specific rates at the checkout.

You will receive your tracking information from our freight service GLS shortly after your order leaves our warehouse.
If, contrary to expectations, you do not receive a tracking number from us or GLS, please contact us on on info@bobles.dk or call us on telephone: +45 3315 1040.

You will receive your tracking information from our freight service GLS shortly after your order leaves our warehouse.
If, contrary to expectations, you do not receive a tracking number from us or GLS, please contact us on on info@bobles.dk or call us on telephone:+45 3315 1040.

If your package havs been returned to sender before you retrieve it from the parcel shop, please contact bObles if you want the package sent again. If we are not informed that the package will be returned from the parcel shop, we reserve the right to demand payment of DKK 60 from the customer for the extra costs of the return shipment.

At the moment we ship to Europe, Japan, Canada an the US.

Return and exchange

Returning the item
When you have informed us that you are cancelling your purchase, you have 15 days to return the products to us. In other words, we accept returns within 30 days of receiving your order. You yourself must pay for returning the package, and you will be liable, if it is damaged during transport. 

When returning items from a non EU country, the customer is liable to cover all expenses related to shipping including import fees and taxes.

How to Return an item

Download a return form here

  1. Carefully pack all the items you wish to return. Please return your items in original, unused condition in the original packaging. If your return item is not received in the original condition and packaging, we may make a deduction in your refund. Damaged return items are your responsibility and not bObles A/S’.
  2. Fill out the return form and include it in the parcel. Please write your full name and order number.
  3. Send your parcel to our warehouse address mentioned below. Please make sure to choose a business delivery option (not access point). We recommend PostNord, GLS or UPS.

We do not hold responsibility for items lost in shipping when returned, so we recommend keeping your shipping receipt and tracking number.

Send the item to:

Canesfield ApS
Vestre Landevej 262 – Hal 2
4952 Stokkemarke
Denmark
Att. bObles A/S - Returns

We will only accept packages sent directly to this address which is bObles A/S’s warehouse. We do not accept returns sent to drop-off’s and collection points.

The state of the article when you return it
If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.
We recommend that you return the article in its original packaging. If the original packaging is missing, it may reduce the value of the article. In case the package is lost, and you haven’t sent it as an insured parcel the shipment will be your own responsibility.

Refund of the purchase sum
We refund payments only for items received from you. If the value of the article is reduced, we will deduct the amount you are liable for. If all items of the order are returned, we also refund delivery costs, no later than 14 days from the day when we have received your notification that you want to cancel the agreement. We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.

Costs concerning returns is not covered by bObles A/S.

We recommend that you return your items using the parcel service GLS or UPS. Always keep the receipt of the shipment. Lost return packages are not covered by bObles A/S.

If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order. Please note that freight charges will not be refunded if you cancel part of your purchase.

If a refund is justified, you will receive the refund no later than 14 days after we have approved the complaint. If the complaint is justified, and you have sent us the item, we will refund your freight costs (within reason). The item must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.

Complaints

If you have received a damaged product, bought on our website or wish to file a complain please contact us on e-mail info@bobles.dk or by phone +45 3315 1040.

If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

If you receive your order but are missing some items, we encourage you to check your mail with shipping information from bObles. We have listed how many packages the order is sent with.

If some items are sold out you will be contacted before your order is shipped - either by mail og phone. We always encourage you to check your junk-mail.

If, against all expectations, you do not receive all products, and you haven't been made aware beforehand, please contact us on mail: info@bobles.dk or on telephone: +45 3315 1040

At bObles we do our very best to ensure that all products are of top quality and in perfect condition.  When you trade with us as a consumer, the Danish Sale of Goods Act applies. This means that when you have purchased from our webshop you have a right to complain within 24 months. If the product was purchased at one of our retail partners, please contact the point of purchase directly. You must complain within a reasonable time after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.

If you have received a damaged product, bought on our website or wish to file a complain please contact us on e-mail info@bobles.dk or by phone +45 3315 1040. Please attach a photo of the item, you have a complaint about and your order number. it is not always necessary to send the defective product back to us but if we ask you to do so the product should be sent to:

Canesfield ApS
Vestre Landevej 262 – Hal 2
4952 Stokkemarke
Denmark
Att. bObles A/S

If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

If a refund is justified, you will receive the refund no later than 14 days after we have approved the complaint. If the complaint is justified, and you have sent us the item, we will refund your freight costs (within reason). The item must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.

Where you can complain
If as a consumer you want to complain about your purchase, please contact us by mail at  info@bobles.dk. If we do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:

Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk

In order for the claim to be accepted the product or service received would need to be valued at a minimum of DKK 1.110 and maximum of DKK 100.000. Please note that a handling fee will be applied for processing the complaint.

If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr 

If you wish to make a complaint you should always have the receipt for the product. If you received the bObles product as a gift you will need to contact the person who purchased the product in order to get the receipt. If the receipt is lost it is most often possible to retrieve the receipt by contacting the retailer. Else, if the product is bought through our website, we will also help you find the receipt. Please then contact us on mail: info@bobles.dk or on telephone: +45 3315 1040

Other

By signing up to our newsletter you will automatically receive a discountcode for your first purchase. Sign up here: https://bobles.com/pages/universe

Unfortunately giftwrapping is not a service that we offer a the moment.

If you wish to become a retailer of bObles tumbling furniture, please contact us by mail: info@bobles.dk or fill out our form here, and we will get back to you as soon as possible.

Free shipping on orders above €125

We offer free shipping on all order that is above €125 on bObles.com

30 days return policy

If you regret your purchase, you always have 30-days to return your products when you shop at bObles.com